IBM Cloud Managed Service with AT&T NetBond
IBM Cloud Managed Service with AT&T NetBond is a managed hybrid cloud solution that combines the AT&T cloud network enablement technology with IBM Cloud Managed Service computing capability. The cloud and network are pre-integrated and specifically built-for-business to deliver the scalability and speed benefits of multitenant cloud with the enterprise-grade security, performance, data availability and control attributes of private cloud and private networks.
Unlike public cloud services delivered via the Internet on unsecured networks, this service extends your customer’s MPLS VPN into the cloud, and isolates its traffic from other cloud traffic, creating a private network connection. This service allows both the network and computing resources to scale or contract on demand, to rapidly accommodate workload changes. This innovative offering from two trusted brands in cloud computing can empower your customer to transform their business like never before.
IBM Cloud Managed Service with AT&T NetBond is a fully managed, hosted infrastructure with committed service level agreements (SLAs) and with management of instances above the hypervisor level. In fact, one of our key differentiators is that while most cloud offerings stop managing at the hypervisor level and leave the rest of the service management to clients or to ad hoc solutions, we have defined a full stack of managed services, and the architecture is built from the ground up to support production workloads, high availability servers, transactional-ready storage and redundancy.
The solution is designed around the following keys areas:
- Flexibility. Deployment options optimized for your workloads as well as support and management capabilities.
- Security and isolation. Targeting enterprise-level applications and capabilities, and as such, the cloud needs to be security rich and integrate with your unique security requirements.
- Availability and performance. This solution is built on a stable, robust and scalable technology platform. The solution uses automation for service activation to provide managed service capabilities with more rapid activation in days versus weeks.
- Right design. A cloud infrastructure and architecture designed to support enterprise-level production applications and workloads such as SAP, Oracle and Microsoft Exchange.
Currently there are no optional services available for IBM Cloud Managed Service with AT&T NetBond.
The IBM Cloud Managed Service with AT&T NetBond can bring the cloud to the enterprise with a solution that is meant to be optimized for enterprise workloads. This solution is implemented using our cloud network enablement technology with a common service management platform and is hosted in an IBM cloud data center. Initial data center locations include Raleigh, North Carolina, US.
The IBM Cloud Managed Service with AT&T NetBond can provide a fully managed solution with the added security, isolation and flexibility that comes with a dedicated environment. The design for the shared multi-tenant model follows the same design principles used in the private cloud implementations, but the underlying infrastructure and services are shared by multiple clients.
In addition to managing the infrastructure, AT&T can manage the platform above the hypervisor level. This means AT&T can offer services to do patch management, database management, end-to-end monitoring of an application, all integrated into the offering.
The AT&T solution is designed to include all of the hardware, software, tools and managed services elements required to deliver an end-to-end cloud solution. The hardware includes System x® and IBM Power Systems™ with IBM PowerVM® and VMWare virtualization managers.
All of this is supported by service-level agreements (SLAs) that help ensure high availability and performance.
The high-speed Tier 1 storage option includes an IBM XIV® storage area network (SAN)-based solution with options for storage mirroring (local and geographical) and can be a storage solution for transactional systems.
This service offering includes a comprehensive set of management tools:
Operating systems monitoring and management:
- Monitoring of OS components
- Patch management
- Anti-virus on windows OS
- OS license management
- OS level security and compliance
- Security policy management
- Security compliance support
- Audit support management
- Regulatory program management
ITIL-based managed services:
- Service request or activation and deactivation (SA and D)
- Incident, problem, and change management (with support for integration services)
- Event management
- Configuration management
- Asset management
By extending the client VPN all the way to the cloud, the AT&T patented networking technology isolates customer traffic from other cloud traffic providing enterprise-grade security, with customer separation down to the VLAN and virtual machine. The cloud and network are pre-integrated to get you up and running quickly with the IBM data center as an endpoint on the AT&T VPN.
A typical service has pre-provisioned network capacity. If there is a spike in traffic, the service will not perform as intended. And the rest of the time, you are paying for unused capacity.
In a network enabled cloud, the network and cloud resources both flex automatically to ensure efficient use of resources and optimal performance.
The network can expand as needed since capacity is managed as part of the service.
Our Network is logically secure. Allows trusted customer separation to deliver appropriate compute/storage resources privately and securely. Intelligent technology for highly granular routing of IP across globally diverse, distributed data centers, centralized routing control assures high availability and customer data separation within the network.
On-Demand. Coordinated, on-demand provisioning of private network connectivity and cloud compute resources and scalable architecture enables dynamic workload distribution across a customer’s hybrid cloud.
On-Network. Integrated architecture delivers high-bandwidth availability and access to real-time cloud services, as-needed compute/storage resources, eliminates the need for per-customer, dedicated resources, customers already subscribe to a network-attached resource model, avoids exposure to the public internet and risk of DDOS attacks, avoids complexity and added costs of an IPSEC tunnel or private line solution, provides lower latency and greater availability compared to internet-based solutions, reduces complexity for internal IT staff, AT&T VPN supports common security policies for mobile and wireline endpoints and provides greater elasticity, with on demand scalability for both the AT&T AVPN network connectivity and compute resources.
Service Level Agreements (SLAs):
Various service-level package options are available with the the IBM Cloud Managed Service with AT&T NetBond solution. The ability to provide this option is not only made possible through the IBM Tivoli® technology platform, but also through years of experience and expertise in providing enterprise-level globally managed service operations.
IBM Cloud Managed Service with AT&T NetBond offers four options for service-level packages: bronze, silver, gold and platinum. It is important to note that the service-level package is made of two components: virtual machine (VM) availability and infrastructure services. The VM availability service-level agreement (SLA) is measured as the uptime availability of the individual virtual machine to support the desired workload. With the IBM Cloud Managed Service with AT&T NetBond offering, the SLA is against the VM instance as well as the infrastructure.
IBM Cloud Managed Service with AT&T NetBond supports its SLA commitments by using production-class IBM System x and Power Systems servers, IBM XIV® storage, and other components in a redundant configuration with node clustering.
In addition to the VM availability SLA within the service-level package, the IBM Cloud Managed Service with AT&T NetBond will also have an ‘infrastructure service' component with the SLA. This will set the standard SLA for such options as provisioning fulfillment requests, location of deployment, virtual machine mobility through technologies such as VMotion, and data protection or replication options.
As you move up the stack in package options, it is important to note that the next level of availability package includes all of the available options of the previous package. For example, a gold package contains all of the features and functions of the silver package. The silver package contains all of the characteristics of the bronze package.
Also, as we move up in SLA, there are additional configurations in the provisioning process that take place, such as configuration of multiple storage devices and installation of high availability capabilities. Our provisioning times include checkpoints in the workflows to allow for customer or internal sign-offs to minimize operational and financial risk.
- Tier Per VM Availability SLA
- Bronze 98.5% availability
- Silver 99.5% availability
- Gold 99.7% availability
- Platinum 99.9% availability
You want to avoid the high up-front investment required to deploy enterprise-class hardware and storage. With IBM Cloud Managed Service with AT&T NetBond, we offer flexible deployment models that can help you reduce up-front investment.
The virtual machine configuration options are a set of standard, pre-defined configurations for CPU, memory and storage for individual instances. From a hardware platform configuration perspective, we offer two platforms: x86 and IBM Power Systems™. Then there are two architecture classes – either 32 bit or 64 bit. Within the 32-bit architecture platform, there are three pre-defined packages available: small, medium and large. The 64-bit platform for x86 offers four packages: small, medium, large and extra large. The Power Systems platform has the 64-bit configuration with five pre-defined packages: small, medium, large, extra large and jumbo.
A virtual CPU is a resource that is part of a virtual machine. It is not analogous to a core or physical CPU. It does have access to a physical CPU resource for processing purposes. Being able to offer such a variety of standard configuration options can provide you with the flexibility to choose the appropriate configuration that meets both the capacity and performance requirements of your application workloads across many different types of use cases. It is also important to understand that these packages will be bound within the constraints of the options available through the standard configurations. The ability to offer standard configurations for virtual machines is key to being able to deliver the service in a cost-effective manner through reduction of complexity of the available instances. This in turn is used to reduce costs per virtual machine unit.
Virtual Machines are available in preset configurations as set forth in the VM Configuration Table(s).
VM Configuration Table - 32 bit VM
32-bit VM configuration available in for System x (Windows or Linux)
- Virtual CPUs
- Virtual Memory (GB)
- Virtual Storage (GB)
VM Configuration Table - 64 bit
64-bit VM configuration available for System x for Windows and Linux, and for System p in AIX
- Virtual CPUs
- Virtual Memory (GB)
- Virtual Storage (GB)
*available ONLY for System p
There are two components included in the pricing for the bandwidth. For the customer connection you will select a minimum bandwidth commitment (MBC) by Virtual Network Connection (VNC). You will select the capacity commitment in Mbps which is a fixed rate. Overage rates will apply for sustained capacity over the package commitment levels. Overage rates will be calculated by measuring bandwidth demand, in bits per second, for a VNC for each five minute period during the month, inbound to the VNC and outbound from the VNC. AT&T will select the 95th percentile five minute usage period of the larger direction (inbound or outbound). Divide by 1,000,000 to obtain the sustained bandwidth volume in "Mbps".
The rates applicable for IBM Cloud Managed Service with AT&T NetBond charged as monthly recurring charges for:
Virtual Machines (VMs) Configurations with Service Level Agreement Tiers
- Minimum Bandwidth Commitment per Virtual Network Connection. Overage usage rates apply for sustained capacity over the Minimum Bandwidth Commitment.
IBM Cloud Managed Service with AT&T NetBond Service Fees are applicable upon Service Activation of the Service. Overage usage rates will apply for sustained capacity over the Minimum Bandwidth Commitment.
Currently there are no demos available for IBM Cloud Managed Service with AT&T NetBond.
What is IBM Cloud Managed Service with AT&T NetBond?
IBM Cloud Managed Service with AT&T NetBond is a joint network and cloud infrastructure solution provided by AT&T and IBM. It joins the power of IBM Cloud Managed Service with AT&T NetBond to deliver a managed end to end cloud solution. This offer is targeted to provide client who seek to deploy business or mission critical application/workloads on a secure cloud environment.
The SCE+ cloud infrastructure delivers the characteristics and dynamics that clients seek from the “cloud” yet provides necessary security provisions offered from a private virtual environment.
The cloud network enablement element of the solution extends the AT&T network into the SCE+ infrastructure as a pre-built integrated environment. The AT&T patented network technology ensures client separation and security. Since client access the solution via VPN, user authentication and access helps to ensure the security elements of the platform.
How can I order IBM Cloud Managed Service with AT&T NetBond?
To purchase IBM Cloud Managed Service with AT&T NetBond, please contact your AT&T Sales Representative.
Do I need to commit to a contract term?
Clients who purchase IBM Cloud Managed Service with AT&T NetBond have the option to go month to month or contract for the service for 1 or multi-year terms.
Can I order the service outside the United States?
No, currently AT&T Cloud Solutions are only available for purchase to US-based customers.
What is a company permission code?
The Company Permission Code or “CPC” is a unique code used to identify users of AT&T Cloud Services as belonging to a particular company. The code acts as a profile key that tells us what company the end-user belongs to, what special rates or terms may need to be applied, and what payment method options should be presented
How do I know if my company has a company code?
Contact your appointed Super-user to determine if your company has a company permission code.
I created an account but forgot to enter my company permission code. Can I go back and add it?
Visit our Contact Us page and choose "Billing" from the drop down menu on the form. Explain your problem, and someone from AT&T will contact you shortly.
My company is an AT&T customer. Who can I contact to learn more about AT&T Cloud Solutions?
Visit our Contact Us page and choose "Sales" from the drop down menu on the form. Briefly explain your question and someone from AT&T will contact you.
What browsers are supported by the AT&T Cloud Solutions website and portal?
The following browsers have been tested and confirmed to be compatible with AT&T Cloud Solutions website and portal:
Internet Explorer 7+
When using another browser, the site and portal functionality may be reduced. If you have trouble viewing any part of our website and portal, or if your browser and computer combination cause pages to be rendered unreadable, please contact us.
How do I change my billing address?
Login to the AT&T Cloud Solutions portal and click the "My Profile" tab to edit your billing address.
What forms of payment does AT&T accept?
Customers who purchase IBM Cloud Managed Service with AT&T NetBond will receive a monthly invoice for the service. All other AT&T Cloud Solutions offer clients the ability to choose between receiving an invoice notification or using a credit card. We accept MasterCard, Visa, AMEX, and Discover.
On the checkout page I'm being asked to provide my security code. What is a security code?
If you pay by credit card*, the Card Security Code is usually a 3- or 4-digit number, which is not part of the credit card number. If you are using a Visa, MasterCard, or Discover credit card, your security code is the 3-digit number in italics on the back of your credit card. If you are using an AmericanExpress, your security code is a 4-digit number on the front right side of your credit card, just above your credit card number. *Credit card payment is not an option for IBM Cloud Managed Service with AT&T NetBond.
If I choose to pay with a credit card, how will the charge appear on my credit card statement?
Charges will appear as "AT&T Cloud Services" on your monthly credit card statement.
When does my billing period begin and end?
Monthly recurring charges are billed in advance from the 10th of the current month to the 9th of the next month.
Who should I contact if I have a question about my bill or if I want to dispute a charge on my bill?
You may call us at 888-754-9697 or you may access the billing support team via Live Chat by logging into the AT&T Cloud Solutions portal and clicking on the "Billing" tab.
How can I track my monthly usage?
Each AT&T Cloud Solution provides a monthly usage report. For the IBM Cloud Managed Service with AT&T NetBond, you can submit a ticket to request the report. For all other cloud services, you can access the report by logging into the AT&T Cloud Solutions portal and clicking on the "Reports" tab.
What are my service management options for IBM Cloud Managed Service with AT&T NetBond?
It is a fully managed service. Customers can request changes via the AT&T Cloud Services Portal. Those changes include:
- User management (create user, modify user, deactivate user, etc.).
- Project Management (create, modify, remove project),
- Team Management (create, modify, add users to team, remove users from team, remove team),
- Server Management (create, modify server configuration, move server, remove server), Server
- Backup and restore (create server backup image, remove server backup image and restore server from backup).
Please refer to the User’s Guide for more information regarding these functions.
I have an account - How do I create my first virtual machine (VM)?
During the Customer Enablement Questionnaire (CEQ) process, customers will specify the compute resources needed. Your service catalog and initial VM will be provisioned as part of the onboarding process. The remaining compute resources must be requested via the AT&T Cloud Solutions Portal.
Do I need to obtain a Windows, RedHat OR AIX license for my OS?
No, the licenses for the Operating Systems supported on the platform – Windows, Linux and AIX are provided.
Do I need to obtain a license for software installed on my VM?
AT&T does not provide software or software licenses to customers. Clients must install the software required and obtain appropriate licenses.
Will AT&T provide patching for the OS?
As a fully managed solution, OS patching and management is included in the solution.
Can I use my own version of an OS?
Not at this time.
Can I order additional services for AT&T to manage the OS, database and/or applications on my VM?
Please contact us for more information.
If I'm not using my server will I still have to pay for it?
As a monthly service, you will still pay the month to month fees for bandwidth and the VMs even if the VM is not in use. If you disconnect the VM, you will not be charged the month to month fee, but early termination fees may apply for term commitments.
Does this service offer the ability to reserve capacity?
This service does not offer reserved capacity because the flexibility to change or purchase capacity as needed.
Does IBM Cloud Managed Service with AT&T NetBond support clustering?
High availability clustering for VMs is planned for a future release.
Do I have to bring my own licenses for this service? e.g. for Databases(Oracle, SQL, Enterprise DB etc), OS, Applications etc.?
IBM Cloud Managed Service with AT&T NetBond offer is a fully managed offer. This includes OS licensing associated with the VM. DB and application licenses are provided by the client.
How do I know which options I need?
The supporting sales teams from AT&T assigned to the client will assist the client in the overall evaluation of cloud migration benefits. The team has many resources to assist in the evaluation for the client. Integrated network to compute resources with dynamic capabilities inherently delivers a vital benefit that the client can realize immediately. AT&T has tools and expertise available to assist with the ROI metrics.
How do I report an issue?
Visit our Contact Us page and choose "Technical" from the drop down menu on the form. Please provide detailed information about the account and the issue, including the data below:
- Account name
- Date and time when the problem occurred
- Virtual machine name (if applicable)
- Category of problem: account details, networking, , virtual machine status, storage, development environment, etc.
- Any error message(s)
What support options do I have?
The IBM Cloud Managed Service with AT&T NetBond is a fully managed service. Support is included with the offer. If support is needed, please engage the AT&T Cloud Services technical support team by visiting our Contact Us page and choose “technical” or submit a ticket detailing your issue.
Customers will receive support whether they are month to month or term since this is a fully managed service
How do I get started with IBM Cloud Managed Service with AT&T NetBond?
Contact your AT&T Sales Representative to order this service. Once the enablement process is completed, you’ll be invited to create an account in the AT&T Cloud Services Portal. This portal allows you to submit tickets for service requests or trouble resolution.
Can I order additional services for AT&T to manage the OS, database and/or applications on my VM?
Management of the OS is included in the service. For additional database and/or application management, please contact your sales representative or submit a request for more information (select Sales) using contact us.
Can we deploy an Enterprise mission critical production environment on the IBM Cloud Managed Service with AT&T NetBond?
The IBM Cloud Managed Service with AT&T NetBond service is built and designed specifically to support business and mission critical enterprise applications. The AT&T network is pre-integrated into the compute resource platform. This integration allows for a client’s VPN to logically and directly be connected to specific compute resources with the newly provisioned VMs becoming endpoints on the client’s private network. As a result, the application running on the cloud environment is privately delivered to client’s users. This solution also provides 4 levels of SLAs (including OS and VM availability) and 99.99% network availability to provide an Enterprise Grade cloud environment.
Can we change the compute power attached to a server / instance on the fly, any limitation on this?
The IBM Cloud Managed Service with AT&T NetBond offer provides a client facing portal to allow customers to submit a request for changes, additions or deletions. Currently, power changes require a termination of a VM and creation of a new VM.
How do I increase or reduce the storage allocated to a VM?
You cannot reduce or increase the storage allocated to a VM, however you can provision a new VM with the storage level needed and decommission the current VM in use. Additional storage functionality is planned for a future release.
Does AT&T offer backup services for IBM Cloud Managed Service with AT&T NetBond?
Yes, backup and restore services are available with the IBM Cloud Managed Service with AT&T NetBond service. VM level backups are on by default as part of the offering. Incremental file level backups are taken on a daily basis with a standard retention policy of 30 days for active and 60 days for "last file". All backups are encrypted on a shared tape media and stored both locally in the SCE+ data center as well as taken off-site daily. There is no customer access to the backup tool as this is part of the shared managing infrastructure. When VMs are provisioned, there is nothing that needs to be done. Configuration of backup agents and associated policies is taken care of as part of the service activation process. Backup restores can be initiated by contacting our technical team via the portal.
How do I assign a fully-qualified domain name (FQDN) to my VM?
A fully-qualified domain name (FQDN) will be assigned through the service to the customer’s VMs
How do I configure private networking?
IBM Cloud Managed Service with AT&T NetBond is only available via private networking. No internet access is available with this joint offer. At this time, clients must have AT&T’s AVPN networking in order to access the platform. Configuration will take place during the onboarding process. Other AT&T networking offers will be made available to the platform in 2013.