Get Started - AT&T Cloud Services

Get Started

Getting started is easy. In just a few simple steps you and your colleagues will be on your way to using AT&T Cloud Services. To help you along the way, we’ve crafted a series of step-by-step instructions on what happens next.

  • 1
    Create an AT&T Cloud Services account. Click "Create an Account", complete the form, and agree to the online terms.
  • 2
    Order your cloud service. Select your cloud service of choice and click "Buy Now" to configure your cloud service.
  • 3
    Provide your payment details. Select between direct credit card billing or invoice for qualified customers.
  • 4
    Confirm your order. Review your order summary and confirm by clicking "Place my order".
  • 5
    Get started! You may now begin to use your AT&T Cloud Service.

If you are an enterprise customer, please review the Getting Started steps for Enterprise Customers below.

Step 2 - Create an Account - Billing Point of Contact

The billing point of contact plays a very important role in the Cloud Services on-boarding process for your organization for two reasons:

(1) they are the recipient of the email confirmation and

(2) they must be the first person from your organization to create an account.

Upon receiving the email from AT&T Cloud Services, the billing point of contact simply goes to the Create an AT&T Cloud Services Account page, enters the temporary password provided, creates a new password, provide secret questions and answers, and accepts the general terms and conditions.

Step 3 - Create an Account - All Other Users

Before going to www.synaptic.att.com to create an account and purchase the cloud service of your choice or before joining someone’s cloud instance, please make sure the billing point of contact has added you to the account.

Once added, you will receive an email that includes a link and temporary set of credentials to login to the AT&T Cloud Solutions portal.

Upon receiving the email from AT&T Cloud Services, the user simply goes to the Create an AT&T Cloud Services Account page, enters the temporary password provided, creates a new password, provide secret questions and answers, and clicks “I agree. Create my account.”.

Step 4 - Buy and Use

You are now ready to buy and use the AT&T Cloud Service of your choice. Simply select your service, choose a payment option, and your environment is running in minutes!  Click "Buy Now" to select, configure, and start using your cloud service today.

Getting Started Guide for Enterprise Customers

The series of steps for Enterprise Customers will focus on the basics of how to get started with AT&T Cloud Services once you’ve completed the contract process with AT&T. 

Before we get started, here are a few terms that will be helpful for you to become familiar with:

Billing Point of Contact – The billing point of contact is the primary financial contact for your organization. Their information is collected and included on the AT&T Cloud Services pricing schedule and/or Short-order form agreement. The billing point of contact is the first person to create an account with the use of the company permission code.

Create an Account – Creating an Account is the first step to using AT&T Cloud Services.

Step 1 - Receive a Contract Confirmation

Once you have signed the AT&T Cloud Services pricing schedule or short-order form agreement, it is submitted to the AT&T contract management organization to counter-sign and process.

When a contract has been fully-executed, the cloud portal sends an email to the Billing Point of Contact listed on the contract.

The email is your confirmation that your enterprise account has been set-up and is ready for use.

Important: Please do not create an account until your billing point of contact has received the email confirmation AND has set-up their account first.