AT&T Cloud Solutions Support

AT&T offers a variety of technical support and online resources to our cloud services customers including two levels of service support.

Base Support is included with each AT&T Cloud Service     Base Support

Base support is included with each cloud service at no additional cost.  Base support provides AT&T Cloud Solutions users with online support and technical resources including:

  • Access to our guides and documentations
  • Demos and tutorials
  • FAQs and technical specification information
  • Developer forums and wikis
  • An unlimited number of trouble and incident ticketing submissions per month

AT&T offers enhanced support     Enhanced Support

If you would like more comprehensive support, AT&T offers enhanced support.  This fee-based support covers any cloud service you have today as well as new ones that you may add tomorrow. In addition to the resources provided under base support, enhanced support provides access to our AT&T Cloud Solutions technical support team available by phone or email to answer your questions 24 x 7 x 365.

Service Group Enhanced Support ($19.95/Month/Service Group)

This plan covers any cloud service in the selected service group.  In addition to the resources provided under base support, enhanced support provides access to our AT&T Cloud Solutions technical support team available by phone or email to answer your questions 24 x 7 x 365.

Enterprise Enhanced Support ($99.95/Month/Country)

This plan provides company wide access by country to the AT&T Cloud Solutions technical support team available by phone or email to answer your questions 24 x 7 x 365.

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