AT&T Synaptic Compute as a Service

Want more computing capacity without the hardware headaches? We’ve designed AT&T Synaptic Compute as a ServiceSM with VMware vCloud® Datacenter Service for you. Get quick, secure access to virtual infrastructure, servers and storage but not the costs, delays and difficulties of adding physical hardware. We offer unlimited computing capacity, while you provide and manage the operating system, database and application. To manage your service, choose either Graphical User Interface (GUI) or Application Programming Interfaces (APIs).

There are no upfront fees or term commitments. You pay as you go, on a per-hour basis—for only what you use.

 

AT&T Synaptic Compute as a ServiceSM with VMware vCloud® Datacenter Service offers on-demand virtual machines and associated networking resources in a self-service, pay-as-you-go model. With AT&T Synaptic Compute as a Service you can provision, run, manage and remove virtual assets as needed.

 

With AT&T Synaptic Compute as a Service AT&T provides and manages the virtualization infrastructure, servers and storage. You provide and manage the operating system, database and application.

 

Key features available via the simple, intuitive browser interface and/or the VMware vCloud API include the following:

  • Creation of virtual data centers (VDCs), each with its own VLAN and IP address space
  • Network connectivity for each VDC via the Internet or AT&T VPN service
  • Ability to create numerous virtual machines per VDC, and group those virtual machines into virtual applications
  • Choice from a menu of operating system images available in our public catalog
  • Flexible resource sizing options for processing power, memory and storage
  • A user-configurable firewall policy for Internet-accessible VDCs
  • Optional load balancing to distribute traffic among your virtual machines

 

Enjoy the following benefits:

  • AT&T Experience – AT&T is a long-standing leader in providing infrastructure for the enterprise. From our data centers to our network, we have the people, processes and tools to provide the highest levels of reliability and support.
  • VMware-based – Built on this industry-leading hypervisor, AT&T Synaptic Compute as a ServiceSM will complement your existing VMware deployments and provide extra capacity for your critical workloads.
  • Network-enabled – AT&T has leveraged its global IP backbone and best-in-class MPLS network to provide maximum levels of security and performance. AT&T VPN customers can easily add the service to their existing enterprise networks.
  • Multiple Access Choices – Use our AT&T Cloud Solutions portal to manage your environment, or if you prefer, you can utilize vCloud Director, vCloud Connector or other third party solutions that are compatible with VMware vSphere Application Program Interfaces (APIs).

See more about Cloud Computing

 

Backup and Restore

Backup and Restore Service will allow AT&T Synaptic Compute customers to schedule automated backups of their VMs.  This feature is available to both managed and unmanaged VM (except for Global Service Assurance customers).  Additional details: 

 

Customers are required to select from a predefined backup policy and timeframes for each VM that needs to be backed up.

 

Choice of Policy:

  • Weekly full backups with 7 day retention
  • Weekly full backups and daily differential incremental backups with 7 day retention
  • Weekly full backups with 14 day retention
  • Weekly full backups and daily differential incremental backups with 14 day retention
  • Monthly full backups (occur every four weeks) with 28 day retention

 

Choice of Timeframes*:

  • 12 predefined 2 hour backup windows based on GMT time zone
  • Day of week for full backup

 

Performance reports will provide valuable information about your backup operations including:

  • View of backup and restore success and failure
  • Backup plan per VM
  • Backup and restore size
  • Next scheduled backup
  • Most recent restore

 

NOTES:

  • Backup and restore is performed for the entire VM.
  • Backup files generated are not available for export to any type of external media.
  • If a VM is deleted, then all associated backup files are also deleted. Deleted backup files are not available to be restored.
  • Upon termination of the Backup and Restore Service, all existing backups will be deleted and can no longer be restored.

    *The timeframe windows are for planning purposes only. Actual start and end time may vary depending on the size and volume of data, overall usage of resources by other tenants on the platform, etc.

 

Internet Protocol Security (IPsec)

Internet Protocol Security (IPSec) is a suite of technology protocols designed to allow entities to communicate in a private manner at the Internet Protocol (IP) layer.

  • IPSec technology can be implemented in a host-to-host transport mode, as well as in a network tunnel mode.
  • AT&T offers IPSec Tunneling for AT&T Synaptic Compute as a Service customers with Internet Dual Stack IPv4/IPv6 virtual data centers which allows them to establish private connections over the Internet between a virtual data center (VDC) and another customer End-Point/Peer Subnet.
  • IPSec is one of the preferred methods to encrypt traffic to/from VMs within the AT&T Synaptic Compute as a Service environment that transit packets over open Internet.

 

NOTE:

  • If you have implemented VMware vShieldTM Edge based networks (a.k.a. routed network) you can create IPSec tunnels using the vCloud® DirectorTM based graphical user interface.

 

Managed vApp - Beta

AT&T Synaptic Compute as a ServiceSM customers have the ability to create managed virtual applications (vAPPs) within their Virtual Data Centers (VDCs). Customers have the option to select the managed vApp feature at the time they create a new vApp via the AT&T Cloud Solutions Portal.

With this feature, AT&T will:

  • Proactively monitor the virtual machines (VMs) and associated operating systems for all managed vApp VMs.
  • Create tickets based on predefined monitoring criteria and severity levels and will provide electronic notification to customers as well as publish the incident information on the AT&T Cloud Solutions Portal.
  • Provide Windows® OS licenses and RedHat® software subscription services for all managed VMs. Note: Additional fees for Windows® OS licenses and RedHat® software subscription services will soon be charged per hour/vCPU per each VM while in a running state.
  • Monitor and alert on key metrics associated with VM memory, vCPU and network utilization.
  • Allow customers to schedule maintenance windows for managed VMs to help avoid generation of alert notifications during planned maintenance events.
  • Provide performance reports via the AT&T Cloud Solutions Portal for all managed vApps, showing virtual machine and operating system information (i.e. CPU, memory, file system utilization)
  • Afford customers with the following self–servicing capabilities:
    • Change Load Balancer Policy
    • Change Firewall Rules
    • Add/Remove VM’s within a managed vApp
    • Add new managed vApps Downgrade a managed vAPP to a non-managed vAPP

 

NOTE:

  • All VMs within a managed vApp must be managed
  • Customers are allowed to have both managed vApps and unmanaged vApps within the same VDC.
  • The managed vApp option will only be offered for AT&T certified OS images in the Public Image Library.
  • Operating systems available for use includes Windows® Server and RedHat Enterprise Linux.
  • AT&T will provide patching for Windows Server and RedHat Enterprise Linux operating systems in managed vApps.

 

Shared Storage Volumes

Shared Storage will give AT&T Synaptic Compute customers the ability to create additional storage volumes that can be shared and accessed simultaneously by VMs across multiple VDCs. Customers have the capability to configure which VMs and VDCs are included in the shared storage by creating volumes assigned to VDCs, and associating VMs to those volumes. Some of the features include:

 

  • Ability to create shared storage volumes in increments of 250 GB up to 4TB per subscription, billed per GB to your monthly invoice.
  • Choose between a Premium shared Storage Policy (SAS drives) or Economical shared Storage Policy (SATA drives).
  • Choice of supporting NFS only-protocol or NFS/CIFS protocol.
  • Shared Storage Volume may only be accessed by VMs in a separate VDC when the separate VDC uses the same form of access (Internet versus VPN)
  • Non-US affiliates cannot access each other’s volumes.
  • File access protocol option is only available for the first volume created. If additional volumes are created, the file access protocol will get set to the value set for the first created volume, and it must be displayed as a read-only value.

 

Images, Patches, and Software Licensing

 

When you create virtual machines in AT&T Synaptic Compute as a ServiceSM, the Portal Service Management section provides a list from the Public Image Library from which you can choose an image.

 

An image is a template of the Operating System that will run on the Virtual Machine. When setting up the Virtual Machines, you choose the desired OS and it will load when the VM starts. The Operating Systems currently available for use includes Windows®Servers and RedHat® Enterprise Linux images in the Public Image Library. Customers choose the applicable operating systems when creating a VM.

 

AT&T manages and maintains public images with updated versioning and patch levels as well as basic hardening. AT&T proactively provides patching for all Managed VMs as part of our Managed vApp service (Beta).

 

Red Hat Enterprise License® (RHEL) - Public Image Library Descriptions

Users can run the following commands from the command line of their RHEL server to get access to the above-referenced applications in all of the RHEL images:

  • rpm -qa | grep httpd
  • rpm -qa | grep mysql
  • rpm -qa | grep php

 

Red Hat Enterprise Linux 5 (64-bit, standard) is installed with all applications available in a Red Hat installation DVD. List of applications installed includes, but is not limited to, the following:

  • Apache
  • Tomcat
  • MySQ
  • Jboss(*)

 

Red Hat Enterprise Linux 5 (32-bit, standard)is installed with all applications available in a Red Hat installation DVD. List of applications installed includes, but is not limited to, the following:

  • Apache
  • Tomcat
  • MySQ
  • Jboss(*)

 

Microsoft Windows 2008 - Public Image Library Descriptions

AT&T Synaptic Compute as a ServiceSM offers three versions of Windows 2008 operating system software:

  • Windows 2008 R2
  • Windows 2008 SP2 32bit
  • Windows 2008 SP2 64bit

Pay Only For What You Use

 

With AT&T Synaptic Compute as a ServiceSM with VMware vCloud® Datacenter Service, you’ll enjoy:

 

  • No set-up fees and no usage commitments
  • Pay-as-you-go service with actual usage billed each month or purchase a pool of resources
  • Itemization of usage-based components, totaled up for the monthly price on your bill

Virtual Machine Resources

For each of your virtual machines (VM), you pick the size of the processing capacity, memory and system storage. If your needs change, it’s easy to adjust the allocations. And if you choose to stop your virtual machines, you save by paying for only your storage allocation.
  • VM Processor 1 to 12 vCPU
    Virtual CPUs allocated to the virtual machine
    $0.045 vCPU/HR
  • VM Memory 1 to 64 GB
    Amount of RAM allocated to the virtual machine
    $0.035 GB/HR
  • VM Storage Up to 2 TB
    System Storage allocated to the virtual machine
    $0.15 GB/MO

NOTE: Rate for VM Processor and VM Memory is applied upon activation of the virtual machine and while it is in a running state (not stopped). Rate for VM Storage is applied to the weighted average of the peak amount of storage used each hour during the month.

 

Additional Storage

Need to create your own private catalog of virtual machine templates? Simply create your private catalog, upload and transfer with vCloud Connector, or save your customized templates, which start with our public templates within your catalog for future use.
  • Private Library Storage
    Storage of customer-specific virtual machine images and templates
    $0.15 GB/MO

NOTE: Rate for File Share Storage and Private Library Storage is applied to the weighted average of the peak amount of storage used each hour during the month.

 

Shared Storage Volumes

This service allows customers to create NFS/CIFS storage volumes that can be accessed by multiple virtual machines. Shared storage volumes are created in increments of 250 GB up to 4TB per subscription. Multiple shared storage volumes can be created as needed.
  • Shared Storage Premium (SAS drives) $0.15 GB/MO
  • Shared Storage Economical(SATA drives) $0.10 GB/MO
 

Data Transfer

When you sign up for AT&T Synaptic Compute as a ServiceSM, we’ll provide you with our Public Internet networking option. If you prefer one of our private network options, just contact us.
  • Internet Data Transfer
    (IPv4 or IPv6) 
    Aggregate data transferred into and out of the compute environment using the Internet
    $0.10 GB
  • AT&T VPN
    Data Transfer 
    Aggregate data transferred into and out of the compute environment using AT&T VPN service
    $0.00 GB
  • IPSec Data Transfer 
    Aggregate data transferred into and out of the compute environment using IPSec Tunnels.
    $0.02 GB
  • Other Private Networking
    Dedicated private networking connections into the compute environment, purchased as part of the Enterprise Hosting service.
    No data transfer fee; standard network charges apply
 

Managed vApp - Beta

This service provides proactive monitoring, alerting and incident response for all VMs within a managed vApp. The service is billed on a monthly basis and includes VM patching and performance reporting on key virtual machine and operating system parameters (CPU, memory, file system, etc.).
  • Managed vApp - Beta $195.00/MO per Managed VM
 

Operating System Licensing - Beta

All licenses and software updates for Windows® Servers and RedHat® Enterprise Linux operating systems running on managed VMs are provided by AT&T and billed as follows:.
  • Operating System Software and Licenses $0.03 vCPU/HR

NOTE: Rate for VM operating system licensing is applied upon activation of the VM and while it is in a running state (not stopped). Hourly rate will be updated once the migration period has completed. Please contact us for additional information.

 

Networking Options

AT&T offers networking options to help you optimize resource usage, maximize throughput, minimize response time and avoid overload.
  • Load Balancer
    Local load balancer policy with a virtual IP address to distribute traffic among multiple virtual machines within the same IDC
    $0.03 virtual IP address/HR
  • Load Balancer Traffic
    Aggregate data processed through the local load balancer policy, including both inbound and outbound traffic
    $0.02 per GB
  • IPv6 IP Address
    (/64 Allocation Usage) 
    A subnet of public IPv6 addresses (/64 allocation usage) assigned to you for Internet access
    $0.01 per subnet/HR
  • IPv4 Network
    (/28 Allocation Usage) 
    A subnet of public IPv4 addresses (/28 allocation usage) assigned to you for Internet access
    $0.035 per subnet/HR
  • IPv4 IP Address
    (/27 Allocation Usage) 
    A subnet of public IPv4 addresses (/27 allocation usage) assigned to you for Internet access
    $0.070 per subnet/HR
  • IPv4 IP Address
    (/25 Allocation Usage) 
    A subnet of public IPv4 addresses (/25 allocation usage) assigned to you for Internet access
    $0.105 per subnet/HR
 

Scheduled VM Backup & Restore

This utility allows customers to schedule automated backups for their virtual machines (VMs). Choose from five (5) pre-defined policies and select the desired 2-hour backup window and your entire VM is backed up for your and encrypted at rest. Scheduling backups and initiating restores is done via the AT&T Cloud Solutions Portal.
  • VM Backup & Restore
    Schedule automated backups of your Virtual Machines
    $0.15 per GB/HR
 

Committed Virtual Data Centers

Instead of purchasing compute and storage resources by the virtual machine, you can purchase a committed allocation pool of vCPU, memory and storage resources for an entire virtual data center. Because you are purchasing a pool of resources, you benefit from a more predictable financial model without being locked into a long-term commitment. You still have flexibility to deploy virtual machines on demand and confidence in predictable performance since those resources are reserved just for you.
  • Small Allocation Pool $1,470.00/MO
  • Medium Allocation Pool $3,740.00/MO
  • Large Allocation Pool $7,475.00/MO
  • Extra Large Allocation Pool $14,950.00/MO

NOTE: Customer may modify the Allocation Pool Type for a VDC during a month. Applicable charges for a month in which more than one Allocation Pool Type are selected for a VDC will be proportional to the number of days in a month in which the specific Allocation Pool Types were in effect.

 

Order Now

Currently there are no demos available for AT&T Compute as a Service.

  • What is AT&T Synaptic Compute as a ServiceSM?

    AT&T Synaptic Compute as a ServiceSM provides virtualized server instances with flexible computing, networking and disk resources that you can self-provision, scale and use as needed. The service includes the following:

     

    • Portal Interface and API
    • Built-in security features
    • Choice of Windows or Linux operating system templates
  • How do I get started with AT&T Synaptic Compute as a ServiceSM?

    Login - Enter the AT&T Cloud Solutions Portal; if you don't have an AT&T Cloud Account, you'll need to create one

     

    Order it - Click "Order Now!", select your service and pricing options, provide your payment details, accept the contract terms and place your order

    • Go to the Service Management section and choose your Operating System (OS)
      • Choose from versions of Windows® 2008,Red Hat® Linux Enterprise® and CentOS
    • Provision Guests
      • Choose CPU, memory and storage sizing
    • Upload your application and data
      • AT&T supplies the firewall policy 

    Use it - Start building or using your application.  Check your consumption anytime on the portal.

  • How do I increase my capacity limits?

    Currently, we limit each customer to 100 VMs per Virtual Data Center (VDC - logical grouping of virtual machines into a VLAN with an individual firewall policy) and up to six VDCs.  If you have need for a larger environment, please contact us for more information.

  • Can I order additional services for AT&T to manage the OS, database and/or applications on my VM?

    Please contact us for more information.

  • How do I report an issue?

    Visit our contact us page and choose “Technical” from the drop-down menu on the form.

     

    Please provide detailed information about the account and the issue, including the data below:

    • Account name
    • Date and time when the problem occurred
    • Virtual machine name (if applicable)
    • Category of problem:  account details, networking, virtual machine creation, virtual machine status, storage
    • Whether command was issued by API or by AT&T Synaptic Compute as a ServiceSM Portal
      • If API, please provide cURL command
      • If AT&T Cloud Solutions Portal, please provide URL of page where error occurred
      • Any error message(s)
  • What security has been built into AT&T Synaptic Compute as a ServiceSM with VMware® vCloudTM?

    AT&T isolates your data from that of every other customer in our IDCs by keeping the data partitioned and logically separated in dedicated file systems and database instances. Each customer's data travels along a dedicated vLAN.

  • What are my service management options for AT&T Synaptic Compute as a ServiceSM?

    AT&T Synaptic Compute as a ServiceSM gives you the flexibility to manage your service through the AT&T web portal (GUI Interface), VMWare vCloud™ Connector or VMWare vCloud™ Application Programming Interface (API).

     

    GUI | Graphical User Interface

    • Immediate, easy access over a secure Internet connection
    • Manage the service from virtually anywhere in the world
    • Manage all assets with a single account
    • Easy-to-use menu options allow immediate changes to service-add or remove capacity, view utilization, view monthly billing

    APIs | Application Programming Interfaces

    • Design a customized cloud computing management interface
    • Enable additional authentication to allow access to specific server images
    • Allow management of the service over the Internet or via private network
    • Create customized reporting for your individual needs
  • I have an account - How do I create my first virtual machine (VM)?

    Once you have logged in to the AT&T Cloud Solutions Portal, follow these steps to create your first virtual machine:

    1. Click on Service Management under the My Account menu
    2. Click on VDC tab and create a new VDC, selecting options as desired for size of the VDC and whether or not you’d like a load balancer
    3. Click on the newly-created VDC and add a vApp, a logical grouping of VMs within a VDC
    4. Click on the newly-created vApp and add a VM, selecting options as desired for the VM template
  • Do I need to obtain a license for operating system software pre-installed on my Managed VM?

    No. AT&T provides licensing for operating system software pre-installed on AT&T supplied Managed VM  images.  Windows® Servers and RedHat® Enterprise Linux operating systems are billed on an hourly basis for all VMs in a running state.

  • Do I need to obtain a license for software that I install on my VM?

    Yes.  AT&T does not provide software licenses to customers.

  • How do I clone a VM?

    Once you have logged in to the AT&T Cloud Solutions Portal, follow these steps to clone a virtual machine:

    1. Click Service Management under the My Account menu.
    2. Click the VM tab, and then choose the VDC and vApp in which the VM resides.
    3. Click the Actions dropdown next to the VM to be updated, and then choose Clone.
    4. Use the form to specify details for your new VM, and then click Submit in the bottom right-hand corner of the form.
  • Will AT&T provide patching for the OS?

    For managed VMs within a managed vApp, AT&T provides patching of Windows® Server and RedHat® Enterprise Linux operating systems during the beta trial.

    For unmanaged VMs, customer is responsible for all software updates and patching.   

  • Can I use my own version of an OS?

    Yes. AT&T allows you to upload templates into a private template catalog or library.  However, AT&T will soon be billing customers for any virtual machines running an AT&T-supported operating system, including:

    • Microsoft Windows 2008 32/64bit Standard Edition
    • Microsoft Windows 2008 R2 64 Standard Edition
    • Redhat OS Linux 32/64bit Release 5.0, 6.0

    Note: All Managed virtual machines must be created from the AT&T Public Image Library.

  • Can I order additional services for AT&T to manage the OS, database and/or applications on my VM?

    Yes. AT&T now provides a managed vApp-beta option which includes proactive monitoring, alerting and incident resolution for all virtual machines within a Managed vAPP.

    Please contact us for more information.

  • When I power off my VM, do I lose my OS configuration, application installs and/or data?

    No.  All of these items remain in place until you terminate the VM.

  • If I'm not using my server will I still have to pay for it?

    While the VM is powered off, you will not be charged for compute usage; you will only be charged for storage.

  • Do I need to logout of a VM before attaching and detaching a shared storage volume?

    Yes. You should log completely out of the VM.

  • What kind of shared storage volumes are available?

    You can attach a Linux VM to an NFS or CIFS volume. Windows VMs can be attached to NFS volumes only.

  • Can I attach a VM to multiple volumes?

    Yes. Here are some helpful tips:

    • When mounting multiple volumes to a single VM, each volume must have a unique mounting point.
    • If you initially created a NFS volume, each volume created after must follow the same access type. You are allowed to change the initial volume from NFS to CIFS, only if it is the only existing volume, but you cannot go from CISF to NFS.
    • Do not attach or detach more than one volume to a VM at the same time, allow the first action to return a “success” message, and then preform the next task.

    It is recommended that after receiving a “success” message associated with attaching or detaching a volume found in My Tasks, user should log into the VM(s) to verify the action was successful.

  • How long does it take to attach/detach a shared storage volume?

    Actually time may vary based on your specific request, but you could estimate about 8-12 minutes to attach or detach a volume on a Linux VM and about 12-20 minutes to attach or detach a volume on a Windows VM.

  • Do I need to create directories for mounting to Linux VMs?

    Yes. For Linux mounting points, a directory must first be created/valid in the VM.

  • How do I add or remove a firewall?

    One firewall policy is automatically created for each VDC.  To modify the firewall policy (add or remove rules), follow these steps:

     

    1. Click on Service Management under the My Account menu
    2. Click on VDC
    3. Select Actions from the drop-down next to the VDC for which you want to update the firewall policy
    4. Click Edit Firewall. Use the dialog box to add, edit or remove rules as needed

     

    Note that the Red Hat® and Windows® 2008 firewalls are also turned on by default and that you have to make the firewall changes on your VM.  You can control the firewall from RHEL by editing /etc/sysconfig/iptables and then restarting the service (# service iptables restart).   On Windows 2008 use the Windows® Firewall with Advanced Security under the Administrative Tools to managed the local firewall rules.

     

    At this time you cannot remove the firewall policy associated with each VDC; you can edit the firewall policy (add or remove rules) as desired.

  • What firewall ports are available?

    By default only ports 22 (ssh), 80 (http), 443 (https) and 3389 (RDP) are open inbound; no restrictions exist on outbound traffic.  You may change the firewall policy.

     

    Note that the Red Hat® and Windows® 2008 firewalls are also turned on by default and that you have to make the firewall changes on your VM.  You can control the firewall from RHEL by editing /etc/sysconfig/iptables and then restarting the service (# service iptables restart).   On Windows® 2008 use the Windows® Firewall with Advanced Security under the Administrative Tools to managed the local firewall rules.

  • How do I configure shared storage for Windows® VM?

    First, install Services for NFS components:

     

    1. Click Start -> Administrative Tools -> Server Manager.
    2. In the left pane, click Manage Roles.
    3. Click Add Roles. The Add Roles Wizard appears.
    4. Click Next. The Select Server Roles options appear.
    5. Select the File Server check box and click Next.
    6. The File Server screen appears. Click Next to view the Role Services options.
    7. Select the Services for Network File System (NFS) check box and click Next.
    8. Confirm your selection and click Install.
    9. When the installation completes, the installation results will appear. Click Close.

     

    Then, mount the storage:

     

    1. Click Start -> Run -> cmd
    2. Take your NFS mount from the ‘Available Volume’ line on the Control Panel. Example:

    c:\Users\Administrator> mount 172.16.20.2:/export/SUNNFSL2 e:

    1. The drive is now available
  • How do I configure shared storage for RHEL5 VM?

    Take your NFS mount from the ‘Available Volume’ line on the Control Panel. Example:

              # mount 172.16.5.2:/export/SUNNFSL1  /mnt

  • How do I increase or reduce the storage allocated to a VM?

    To increase the storage allocated to a specific VM, follow these steps:

     

    1. Click on Service Management under the My Account menu.
    2. Click on VMs, then choose the VDC and vApp in which the VM resides.
    3. Click Actions from the dropdown next to the VM to be updated, and then choose Update.
    4. Use the form to specify details for your VM, and then click Submit in the bottom right-hand corner of the form.

     

    At this time you cannot reduce storage allocated to a VM.

  • Does AT&T offer backup services for AT&T Synaptic Compute as a ServiceSM?

    Yes. You can now configure automatic backups of your virtual machines. This can be done via the AT&T Cloud Solutions Portal and provides a list of options for various backup policies and windows.  Storage of backed up data is billed according to the rates shown in the Pricing section.

  • Are backups encrypted with AT&T Scheduled VM Backup and Restore Service?

    Yes. VM backups are encrypted at rest.

  • How frequently are VMs backed up?

    You have the following choices of five (5) backup policies:

    • Weekly full backups with 7 day retention
    • Weekly full backups and daily differential incremental backups with 7 day retention
    • Weekly full backups with 14 day retention
    • Weekly full backups and daily differential incremental backups with 14 day retention
    • Monthly full backups (occur every four weeks) with 28 day retention
  • When are backups done with AT&T Scheduled VM Backup & Restore service?

    With the Scheduled VM Backup & Restore Option, you have a choice of 12 predefined 2 hour backup windows based on GMT time zone as well as the day of the week for each full backup.

  • What happens if I delete a VM that was being backed up as part of the Scheduled VM Backup & Restore service?

    If you delete a VM, all associated backup data is deleted and is not available to be restored.

  • Can I export backup data to tape or other media using AT&T Scheduled VM Backup & Restore service?

    Not at this time. Currently all data must remain within the backup environment and cannot be exported to any external device, system or location.

  • How do I assign a fully-qualified domain name (FQDN) to my VM?

    By default, AT&T provides each virtual machine with an external DNS name.  We do not provide a mechanism for the Customer to edit the default DNS settings for this external DNS name.

  • What are the features of the load balancer?

    Each load balancer policy is mapped to a virtual IP address, which your application uses as the target IP address. The load balancer distributes traffic in a round-robin fashion to the virtual machines that you designate.

    Load balancing does not  provide header re-write; the load balancer can verify, through TCP or UDP protocols, that the indicated service itself is up and running on the port indicated;

    The load balancer does not verify uptime using HTTP/HTTPS GET commands. 

    When a VDC is created, the load balancing feature is not activated automatically but the option to choose a load balancer is presented.  If you choose ‘Yes’, then the option will be available right away or at a later time for the VDC (and it’s VMs) that you are building.  If you choose ‘No’, then you will not be able to add Load Balancing to this VDC at any time.

  • How do I configure a load balancer?

    To configure a load balancer, follow these steps after you have installed and configured a web server (e.g., Apache, IIS) on your VM:

    1. Click on Service Management under the My Account menu
    2. Click VDCs
    3. Select Actions from the drop-down next to the VDC for which you want to update the load balancing policy
    4. Click Create Load Balancing Policy
    5. Complete the fields in the dialog box, then click Create

    When a VDC is created, the load balancing feature is not activated automatically but the option to choose a load balancer is presented.  If you choose ‘Yes’, then the option will be available right away or at a later time for the VDC (and it’s VMs) that you are building.  If you choose ‘No’, then you will not be able to add Load Balancing to this VDC at any time.

  • How do I remove a load balancer?

    To remove a load balancer, follow these steps:

    1. Click on Service Management under the My Account menu
    2. Click VDCs
    3. Select Actions from the drop-down next to the VDC for which you want to update the load balancing policy
    4. Click Edit Load Balancing Policy, then click Delete. Click Yes to confirm deletion
  • How do I configure sendmail to point to an external host?

    AT&T does not provide mail services.

  • How do I configure private networking?

    Customers may optionally order private networking through AT&T AVPN, our flagship offering that allows customers to implement an MPLS-based network.  To add AT&T AVPN to your AT&T Synaptic Compute as a ServiceSM service, please contact us.

  • Can I change my IP subnet type (IPv4 and IPv6/Dual Stack) for an existing virtual data center?

    Unfortunately, once a virtual data center has been created, the IP subnet size and type cannot be changed.  You can create a new virtual data center, selecting the IP subnet type you prefer.  Once you have created the new virtual data center, you can create new vApps and then can move your virtual machines from the old virtual data center to the new virtual data center through the vCloud® Director Web Console available in the Portal.  The IP addresses of each of the virtual machines will be assigned from the new subnet.

  • Why don't I have the option of VMware vShieldTM Edge when I select IPv6/Dual Stack as my IP subnet type?

    Currently, VMware vShieldTM Edge does not support IPv6.  Therefore, vShieldTM Edge cannot be enabled in a virtual data center with an IPv6 subnet assignment.

  • How do I determine the size of the subnet assigned to my virtual data center?

    To determine the size of the subnet assigned to a virtual data center, go to the Manage Service section of Cloud Compute.  Select the location of the virtual data center you want to investigate.  Select the VDC tab.  Click “Details” to the right of the VDC you want to investigate and the subnet assignment will display on the popup screen.